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March 2016 - 16718 Pageviews from 6729 unique visitors

March's top directories are -

www.thames-info.co.nz/tapuschool
www.thames-info.co.nz/ostriches
www.thames-info.co.nz/mananui

April 2016 - 16174 Pageviews from 6925 unique visitors

April's top directories are -

www.thames-info.co.nz/tapuschool
www.thames-info.co.nz/ostriches
www.thames-info.co.nz/mananui

Featured listing is Mana-Nui Motel and they receive a free direct click through and feature image from www.thames-info.co.nz to their website.

What is the key to great customer service?


What is the most important element of an excellent customer service experience? It's all about speed, according to a recent report from Verint.

The report was based on data from a survey conducted in July and August 2015 of 18,038 consumers in Australia, France, Germany, the Netherlands, New Zealand, Poland, South Africa, the United Kingdom, and the United States.

Survey participants were asked: "Thinking about a recent positive experience you had with a company, what made this experience better than your experiences with other companies?"
Nearly half (46%) of respondents said the organization dealt with their request quickly, the top answer by a good margin.

Other important customer service elements cited by consumers were the following:

  • Understanding their issues and history (30%)
  • Speaking with a person who had the authority to make decisions without consulting a manager (29%)
  • Not having to interrupt their day for too long to deal with the issue (26%)

 

What is the key to great customer service?

 

  • Some 61% of respondents say they would tell friends and family about an excellent customer experience; 38% say they would write a positive review.

 

What is the key to great customer service?

About the research: The report was based on data from a survey conducted in July and August 2015 of 18,038 consumers in Australia, France, Germany, the Netherlands, New Zealand, Poland, South Africa, the United Kingdom, and the United States.


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They receive an enormous amount of visitors and are extremely well ranked in the top search engines - if you're not there you're missing out !! All you have to do is forward us 25 words about your business - a breeze surely!! Your classified advertisement will be linked to your website and can also have an email link on it if requested.

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